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After Sale Support

Rich Motor has set the standard for dependability. We know that when you need your generator to work, you need it to work properly from start-up to shut-down. Our rigorous check-in and inspection program - that all of our equipment undergoes - will provide you with assurance that your generator will work when you need it most. In fact, we guaranteethat your generator will start up and work as specified after the sale. We know you don’t cut corners in your business and neither do we. We are confident we can provideyou and your business with the utmost in service, quality, dependability and satisfaction.

Our staff of experienced diesel professionals includes electricians, and field mechanics to handle service, installations, in-house load bank and testing. Our staff has been responsible for the professional installation of multiple units up to 2.2 megawatts in UAE, Qatar, KSA, Oman, Yemen Afghanistan, Pakistan, and Nigeria Chad Cote D’ivoire and countless African and middle east Countries.

Experience

Our diesel engineers and technicians are among the most skilled in the industry with over 30 years of combined professional experience.

Credibility

Many companies in the industry like to represent themselves as experts in diesel engines and generators, only for customers to discover later that they are in fact dealing with a broker who represents inventory they don’t own. At RMC, we are confident in the quality of our equipment because we personally inspect and test every generator we sell. To ensure the credibility of our equipment:

• We own what we sell
• We do not broker other dealer’s inventory
• We do not outsource service
• All labor is completed at our 20,000 sq. facility in Hamriya Sharjah PhaseII

Genuine Parts

The old adage, “You get what you pay for.” still rings true. At Rich Motor we have always believed in using genuine parts; no knockoffs. Generic parts are often unreliable as there is less knowledge about where they were manufactured and the quality behind them. We only stand behind products we personally believe in, and that’quality OEM parts.

• We own 100% of our parts
• We do not sell parts
• We ONLY stock OEM parts and supplies

Fully Customizable

One size does not fit all in the generator industry. Getting the right fit with your generator installation is crucial for the long-term performance and reliability of the unit. We believe in doing the job right the first time so we have developed a fully-capable fabrication department to customize any generator to meet your facility’s needs. Some of our past customizations have included:

• Enclosure Housing
• Weatherproofing
• Sound Attenuating
• Shipping Container Mounting
• Trailer Mounting
• Fuel Tank Options
• Skid Mounting
• Modifications to accommodate standby, prime or continuous operation
• Tight-Spaced Installations
• Special Applications
• Ventilation and Exhaust Outputs
• Working to fit specific building specifications

Manufacturer Specific Inspection Process

Since 2005, Rich Motor Company has continuously developed relationships with the most well known and respected generator manufacturers in the industry. Our close relationships with these top manufactures keeps us informed of the most up-to-date inspection processes which is critical in obtaining optimal generator performance.

• We follow Perkins, Cummins, Lister peter and other leading manufacturer’s internal inspection processes
• We service all makes an models within the industry
• We service only fuel type including: diesel.

RMC 31 Point Inspection Process

In addition to following the manufacture’s inspection guidelines, we at RMC, decided to add additional inspection procedures to better insure that you, the customer, are getting the best possible generator for your money. We work hard to ensure our quality standards are being met and our efforts are rewarded each day with our customers satisfaction and assurance that their generator will operate when and as it should. We take great pride in knowing that our equipment will work on time, every time.

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